![]() ![]() The article uses the history of the facility to illustrate a five-step process that defines a business scenario that progressively leads to management-employee alienation, employee self-regulation of critical processes and finally catastrophic mission failure. Levy served as executive director of the Massachusetts Water Resources Authority (MWRA) from 1987 to 1992 before writing "The Nut Island Effect: When Good Teams Go Wrong", which describes conditions at the authority’s Nut Island sewage treatment facility in Quincy, Massachusetts, over a three decade period ending in the plant’s closure in 1997. ![]()
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